Multi-Channel Retail Solutions

Built on the Microsoft Dynamics AX 2012 ERP platform, JunctionMCR provides the critical functionality that your retail business requires including promotion and pricing management, and enhanced retail warehouse management. JunctionMCR provides a 360 degree of your business, from marketing and promotions to merchandising, fulfilment and customer service.

Microsoft Dynamics AX 2012 is the foundation for JunctionMCR based on the combination of unique flexibility, advanced technology, low cost of ownership and global capabilities. Its use of .NET technologies and integration to Microsoft SQL Server are key to delivering an unmatched powerful and adaptable business solution. The Microsoft Dynamics AX platform provides the foundation needed to address your growing business’s system transaction processing and reporting needs as you open more and more stores in the future.

JunctionMCR integrates with other Microsoft products that your company uses everyday such as Outlook, Office (Excel, Word) and Access. It leverages the Microsoft Windows and SQL Server database like no other application package can on the marketplace. Microsoft Dynamics AX 2012 also offers a solution with the flexibility to integrate with other vendor 3rd party and legacy applications.

PAYMENT PROCESSING

JunctionMCR supports cash, check, open account, credit card and gift certificate payment options. Our credit card processing functionality allows for orders to be held until authorisation on the card can be confirmed. Authorisation can be done via online or batch options through various payment processors. JunctionMCR keeps your customers’ personal data secure by encrypting all credit card data, deleting security codes (CID, CVV2, CVC2) once the order is fulfilled, and only showing last 4-digits of credit card data on-file to end users. Strict complicate with PCI requirements will leverage a dual-key approach and 128-bit encryption technology.

ORDER MANAGEMENT

The order management screen provides users with the ability to quickly key customer orders. Users are able to tie multiple shipping addresses to ordered items for quick gift entry, as well as the flexibility to tie gift messages to one or more recipients. Our integrated spell checking feature ensures that your customer’s gift messages are exactly as they should be. During order entry, users have access to real time inventory and robust item details to ensure they can answer even the most difficult customer questions.

CUSTOMER SERVICE

The Customer Service feature provides a single view across all sales channels, empowering Order Entry Representatives to provide personal service for customers requesting information about accounts, orders and payments. Features include: email documents, catalogue request processing, back order and purchase order information, order event logs to track modifications, as well as the ability to drill down into any shipped order to review each box, tracking information, and its contents. In addition, all communications can be recorded at the customer, sales order and invoice level.

PROMOTION AND PRICING MANAGEMENT

JunctionMCR provides users with the ability to define the promotional offer and the customer segment receiving the offer. Special item pricing and discounts can be defined at the offer level, such as buy 1 get 1 promotions, multi-quantity discounts, and total order value discounts. Each offer can also be tied to a postage and handling schedule so that postage is automatically calculated during order entry.

WAREHOUSE MANAGEMENT

JunctionMCR Warehouse Management features are fully integrated with the Microsoft Dynamics AX 2012 Warehouse Management (WMS) modules to better manage inventory and fulfil customer orders. Warehouse Management helps optimise inventory transfers by using specialised warehouse areas and zones for directed put-away. Microsoft Dynamics AX 2012 manages bulk storage and forward picking areas and creates automated bin transfers.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Integration between sales, marketing and customer service departments is key to meeting customer expectations. The CRM feature is fully integrated with all JunctionMCR modules and is an integral part of the supply chain. With CRM, communications can be managed across all sales channels using calendars, correspondence and campaigns while seamlessly integrating to all Microsoft Office applications.

FINANCIAL MANAGEMENT

The Financial Management application improves the efficiency of existing accounting processes. Extend business across the globe by running Financial Management in multiple languages. Automatic, real-time updating of data helps ensure fast and accurate financial reporting. Connectivity with the general ledger lets you trace each transaction to its origin, verifying and analysing transactions immediately or on demand for external or internal audits.

Multi-channel Retail Solutions

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“This is part of an overall effort to continually improve the experience our customers have with Mrs Fields Gifts. In this area and others, we’re taking advantage of some of the most advanced processes available to make sending our unique and delightful gifts as simple and easy as possible for the customers.”

Greg Berglund

President

Mrs Fields Gifts Inc