Cross-Channel Retail CRM and Customer Service

The most successful modern retailers all have a deep understanding of their customers and have been able to focus their entire business on meeting their needs.

Knowing your customers and how to meet and increase their demand is key to the success of your business, so your customer relations management (CRM) needs to drive sales, nurture loyalty and build relationships.

The CRM capabilities that have been developed by Junction Solutions ton Microsoft Dynamics AX support all channels to market and provide capabilities such as :-

Customer Relationship Management - cross channel contact management, marketing campaigns, telemarketing and event tracking

Promotions Management - target promotions to individual customers across multiple channels

Customer Service - customer and stock information at your fingertips

Order Management -rapid , accurate and cost efficient fulfilment of customer orders
Personalisation -give your customers exactly what they want.

Automate your operations with a holistic view of all your customer interactions, buying patterns and sales opportunities. Deploy integrated interaction and knowledge management so your service professionals can easily respond to customer needs. Plan, implement, and measure more effective marketing campaigns for maximum Return on Investment (ROI).

Junction Solutions have used our retail expertise and Microsoft Dynamics™ AX 2012 to develop a retail management system that gives everyone in your business the information they need to be more effective at serving the specific needs of your customers.

To learn more about how Junction Solutions can improve decision-making, enable better stock management and improve customer focus across all of your retail channels, call us now on +44 (0) 1494 429 361 or click here